Lloyds apologised to prospects for the problems they have been encountering.
Prospects are experiencing points utilizing the Lloyds Financial institution app (Picture: Getty)
Lloyds Financial institution prospects stated on Friday afternoon they have been unable to entry the financial institution’s app. Lloyds stated it was “conscious” of a problem impacting the app and on-line banking, and was engaged on a repair. The problem was resolved within the night.
A spokesperson for Lloyds stated: “We’re conscious that some prospects are experiencing difficulties logging into our app and on-line banking. We’re sorry about this. Our groups are conscious and dealing arduous to repair it.” The DownDetector web site recorded a big spike in experiences round 3pm as we speak, with customers reporting they have been unable to switch cash via the app. Customers reported being logged out of their accounts and encountering an apologetic message stating: “Sorry, we’re having a number of technical issues.
We’re conscious that some prospects are experiencing difficulties logging into our app and on-line banking. We’re sorry about this. Our groups are conscious and dealing arduous to repair it.
— Lloyds (@LloydsBank) January 23, 2026
@LloydsBank is the cell app down…AGAIN!!! Simply received’t go previous the authenticating display screen
— LouL (@LouiseLight1) January 23, 2026
“Logging in once more might repair the problem, but when this doesn’t assist, please strive once more later.”
Customers have rushed to social media to specific that their Lloyds banking apps are down. One X person stated: “Lloyds Financial institution properly properly properly. Simply joined Lloyds Financial institution and your app is already down. Not a superb begin.”
“Is your app down?? Attempting to log in, will get caught on ‘authenticating’ and by no means strikes to asking for login data”, requested a second.
A fourth stated: “Not ok. Been making an attempt to get on for the final 3 hours.” A fellow Lloyds person stated: “Lloyds banking app is at all times having points! I need compensation. I’m bored with this.”
Lloyds has additionally urged prospects with pressing queries to name their assist strains. One aggravated buyer expressed: “I have to switch cash now as my sister wants cash to get the bus from faculty! This isn’t ok in any respect. My sister is stranded on this climate and I can’t switch cash.”
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A Lloyds operator responded: “I am sorry about this. Please name us on 0345 300 0000, and a colleague will be capable of help you with the switch. Traces are open 8am to 6pm on all days, besides financial institution holidays.”
The problem was resolved within the night. A Lloyds Banking Group spokesperson informed the Specific: “We’re conscious that some prospects skilled difficulties logging into our app and on-line banking earlier. We’re sorry about this. Issues at the moment are again to regular. Thanks for bearing with us.”
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