The airline acquired 918 complaints per million passengers from mid-2024 to March 2025, in line with Civil Aviation Authority information, far exceeding Ryanair and easyJet
We now have crunched the numbers (Picture: chanakon laorob through Getty Photos)
Britain’s most complained-about airline is not Ryanair or easyJet.
While air journey, at its most interesting, resembles a up to date marvel – whisking us throughout continents in mere hours in methods our ancestors could not have imagined – it may well equally show intensely irritating and exasperating.
From rising at ungodly hours for early departures, to queuing endlessly for flights scheduled to depart ages in the past, forking out eye-watering sums at airports, or enduring cramped-seat discomfort, there is no scarcity of grievances.
And complain we definitely do.
Newest information from the UK’s Civil Aviation Authority reveal that over 43,000 complaints have been lodged concerning airways working in Britain between mid-2024 and March 2025. While {the catalogue} of potential grumbles is limitless, essentially the most frequent contain disruptions, denied boarding, misplaced or broken baggage, and lack of help for disabled passengers.
Probably the most complained-about airways
(UK working airline: complaints per million clients; complaints upheld; common award)
- Wizz Air: 918, 47%, £651
- Air France: 301, 43%, £828
- Turkish Airways: 265, 51%, £718
- Egypt Air: 234, 19%, £630
- TUI: 223, 20%, £722
- Air Baltic: 221, 52%, £617
- BA: 192, 83%, £837
- Ryanair: 188, 28%, £694
- Air Portugal: 171, 37%, £662
- EasyJet: 147, 18%, £630
“At Wizz Air, each minute issues and clients are on the coronary heart of all the things we do. Since 2024, now we have made important investments throughout each a part of our operations, together with our Buyer First Compass initiative – a £12 billion framework launched in 2025 to make sure we ship the absolute best service for our clients. This funding is already delivering outcomes. In 2025, our UK flight completion charge was 99.8% – among the finest in the complete business, whereas our on-time efficiency additionally improved by 14.23% in comparison with 2024. Consequently, in 2025 buyer satisfaction ratio already elevated by 7% level year-on-year.
“We recognise that disruption does sometimes happen, on many events because of components outdoors of our management. We’re centered on responding shortly and successfully when it does. Our automated Chatbot, Amelia AI, is offered 24/7 to deal with most clients’ enquiries and wishes. Our customer support brokers are additionally obtainable by telephone, and clients who want to submit a proper declare can achieve this simply through the Wizz Air web site. The MyJourney characteristic within the Wizz Air app additionally supplies passengers with real-time updates to allow them to keep knowledgeable and assured about their journey plans.
“The progress now we have made displays the sustained effort and funding devoted to bettering our service, which stays a every day focus. Nevertheless, we recognise there’s extra to be accomplished. We stay absolutely dedicated to strengthening our operations, lowering delays and cancellations, and making certain quick, dependable help for our clients each time disruption happens.”
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