She took cash out of ATM then tried to get assist in the department
An ATM buyer wished to alter cash within the department – and was refused (Picture: Getty)
A Barclays buyer has complained a few rule which left her unable to alter notes which no store would take. Taking to X the patron complained they’d received some cash out opf a Barclays cashpoint – and had been given £50 notes.
Once they realised they popped into the department to get it modified as a result of they thought they’d have bother spending it. YHowever they have been turned away. On X, Julie mentioned: “Simply been given £50 notes from a @barclays cashpoint. Not accepted in most retailers nowadays.
“Went within the financial institution and so they refused to alter them as a result of we’re not Barclays clients. Now having to queue up on the Put up Workplace to alter them into one thing spendable. Bankers!!”
And the excessive road financial institution replied, saying the workers had been right to refuse to alter the money to extra simply usable notes. It mentioned: “Hey Julie I hope you might be protecting properly. I’m sorry to listen to that you simply’re going through some points paying with a £50 word which was given to you from one in every of our ATM’s. I can respect how irritating it may be when a store doesn’t settle for authorized tender!
“In regard to altering this in one in every of our branches, that’s right you’ll must be a Barclays Buyer for us to have the ability to course of this and I do apologise for any inconvenience this has triggered. Should you’d like to debate this additional with myself then please pop into our DM’s and we will take it from there.
“Alternatively, in the event you’d like to seek out different methods to debate this with us then please go to our contact us web page to seek out how to do that securely.”
Final yr evaluation revealed by LINK, the UK’s money entry and ATM community, confirmed the UK is shifting in direction of a low money society, albeit at completely different speeds throughout the nation.
It discovered that money use has fallen with most up-to-date trade statistics displaying that money represented 12% of all funds, down from round one-quarter of all funds in 2020, and 60% again in 2008.
Whole ATM transaction numbers, which incorporates steadiness enquires, have additionally fallen considerably. In 2019, there have been 1.73bn transactions in comparison with 921mn in 2024, a 47% drop. Nevertheless, LINK knowledge reveals that the common withdrawal worth has elevated from £65 to £85 over the identical time interval.
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Hyperlink added: “But money remains to be essential to each excessive road. Even within the quietest and most distant constituencies, over £400,000 was nonetheless withdrawn from LINK ATMs each month final yr. In complete, £79.5bn was withdrawn throughout the nation, and surveys present round 5 million individuals nonetheless rely upon money.”
John Howells, CEO, Hyperlink, mentioned: “COVID modified how we reside, how we work, and for many individuals, how we handle our money. Money use stays widespread – we nonetheless withdrew £250m a day in 2024. The truth that areas that are extra disadvantaged are shifting away from money extra slowly is a well timed reminder that we can not afford to go away anybody behind, and that we have to focus extra on digital inclusion as a part of how expertise is rolled out throughout the UK.”
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