A buyer was having a troublesome time accessing the financial institution’s providers
Lloyds Financial institution has issued an replace about its providers (Picture: Getty)
Lloyds Financial institution has clarified how prospects can entry its providers following the top of a key providing. The group clarified the foundations after a buyer requested a query on social media.
The individual contacted the financial institution on behalf of their 92-year-old neighbour who had a cheque from the DVLA that they needed to money in, for his late spouse’s automobile tax.
They defined that their neighbour doesn’t have web or a wise cellphone, and that their native Lloyds department had closed. That they had tried their native banking hub, however they apparently would not settle for the cheque.
Banking hubs have been set as much as proceed to offer primary banking providers in areas the place excessive avenue branches are closing. They’re run by the Put up Workplace.
Steering on the Put up Workplace web site states that you may pay in cheques at these centres. The recommendation states that providers embrace: “Pay money or cheques into your account, take out cash and test your out there stability.”
In response to the question, Lloyds stated: “Cheques will be paid in by publish if they are going right into a Lloyds account.” The financial institution additionally directed the individual to steering on its web site about the way to pay in cheques.
One other individual chimed in on the dialog, stating that Lloyds not too long ago modified its guidelines so you may now not pay in cheques over-the-counter on the Put up Workplace.
From January 1, 2026, Lloyds Banking Group scrapped the service to pay in cheques over-the-counter on the Put up Workplace. This contains paying in cheques for accounts with Lloyds Financial institution, Halifax and Financial institution of Scotland.
Hello Keith. Cheques will be paid in by publish in the event that they’re going right into a Lloyds account.
You’ll discover full step‑by‑step steering on how to do that on our web site right here: https://t.co/tBqoEEsyh0 ^Amina
— Lloyds (@LloydsBank) April 10, 2026
Nonetheless, Lloyds clarified that this isn’t the case in any respect branches. The group defined: “You possibly can nonetheless pay in cheques at many Put up Workplace branches, however you may as well deposit cheques utilizing our cell banking app. You possibly can deposit a cheque utilizing the cell banking app.”
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You possibly can pay in cheques of as much as £10,000 every, or a complete of £10,000 every day. You should utilize the app to enter the small print of the cheque after which take an image of the back and front of the cheque.
The recommendation is to maintain maintain of the cheque till the funds have gone by means of. Then you may destroy the cheque. Some cheques you can’t pay in by means of the app. The app will inform you if so.
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