The one mum-of-two is set to combat for the prize cash she was promised.
Single mum-of-two Claire Ainsley thought she received £1million on William Hill (Picture: ITV)
A devastated ITV star thought her life was about to alter for good when she believed she had received greater than £1million enjoying on William Hill. However her pleasure was shortly dashed when she obtained an electronic mail stating that her win was resulting from a technical error, that means she wouldn’t obtain her winnings. On Tuesday morning (April 21), Susana Reid and Ed Balls welcomed Claire Ainsley onto the present, the place she shared her devastating time enjoying the Jackpot Drop sport on the William Hill app.
The one mum-of-two defined on Good Morning Britain: “I messaged William Hill by electronic mail saying I received this cash. I despatched screenshots, all the pieces, after which they messaged again saying they’d ship it to my financial institution in 72 hours.”
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Single mom of two Claire Ainsley thought her life was about to alter when she believed she had received greater than £1 million enjoying the Jackpot Drop sport on the William Hill app.
Her pleasure shortly turned to devastation when she obtained an electronic mail stating that the win was the… pic.twitter.com/f3x93ps5ds
— Good Morning Britain (@GMB) April 21, 2026
Susanna clarified: “In order that they principally confirmed by return electronic mail that you have received this cash and you will notice it in 72 hours in your checking account.” Ms Ainsley added: “They only wished me to ship my ID over, so I did, I despatched that throughout after which they mentioned, ‘Sure, will probably be in your financial institution’.”
It was at this level that Ed requested, “How lengthy was it earlier than they informed you that they had modified their minds?” to which she replied that, after the corporate handed its self-imposed deadline, she obtained an electronic mail stating that her winnings had been resulting from a technical error.
Shocked at their bluntness, Ed mentioned: “You have received over £1million for 3 days, I imply, you would have spent it.” His co-host countered with: “Besides the cash wasn’t in your account, so you did not have the cash, you simply had the promise of the cash.”
The doting mum added: “Clearly, I attempted to withdraw it after which it acquired declined on the final minute. Then I acquired an electronic mail two days afterwards saying, ‘It was a glitch, and we’re not going to offer you something’.
“That was after I realised that my youngsters and I aren’t going to get something. I used to be gutted, actually gutted, as a result of I used to be so excited and I had deliberate for my youngsters to go on vacation and get a home for them till I become old.”
Now, the swindled winner is preventing to get the prize cash she was promised by the betting firm. Susanna highlighted that this error wasn’t a rip-off, having learn out a response William Hill had given the programme.
She mentioned: “Throughout a routine assessment of platform exercise, we recognized a problem affecting the jackpot drop sport, which briefly resulted in incorrect sums being credited to gamers’ balances and withdrawals being processed incorrectly.” The broadcaster continued to share that William Hill has shortly recognized and resolved the problem.
The assertion continued: “For a brief time frame, funds had been erroneously credited to some buyer accounts, which weren’t appropriately generated via legitimate or correctly functioning sport play. We have contacted related prospects to make clear the problem and are within the strategy of retrieving the funds according to our normal phrases and circumstances.”
Claire revealed that this has not solely occurred to her, however to a number of different those who she’s in a Fb group with. She added: “Lots of people have received, and a few individuals have taken the cash out, some individuals have not. So I am fairly fortunate it did not go into my account as a result of I haven’t got the cash to pay it again.”
It did not take lengthy for viewers to flock to X – previously often known as Twitter – to share their ideas on the story on-line. One consumer famous: “These playing websites by no means have technical errors when you’re shedding”.
One other agreed: “You possibly can lose endlessly on these websites and by no means as soon as do they get in contact to say, ‘Sorry, we have to provide you with some a refund due to a glitch’ – it is all the time when there’s a large win that instantly, ‘Oh no, we owe you nothing as there was a technical situation’. Rip off retailers!”
A 3rd chimed in with: “Humorous, I by no means get my a refund after I lay right into a technical error. They should pay out! Finish of!” In the meantime, a fourth concluded: “There isn’t a debate, she received a web based jackpot, and so they owe her the cash as promised. I think the percentages of successful the sport in query on-line is sort of actually one in one million in order that they by no means anticipated it to work and so they’re panicking.. Give this lady her cash.”
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