Barclays prospects have reacted angrily after Barclays introduced it should shut its web site.
Barclays prospects have been left fuming after the financial institution closed its web site (Picture: Getty)
Prospects of Barclays have reacted angrily after the financial institution confirmed it should completely shut its devoted Barclaycard web site, directing customers to handle their accounts through its cellular app as a substitute.
The transfer, set to take impact on June 10, 2026, will affect greater than 5 million UK prospects who presently depend on the Barclaycard on-line servicing platform. In an e-mail despatched to prospects this week, the financial institution stated: “Your Barclaycard on-line servicing is closing on June 10, 2026. We perceive {that a} change like this may be surprising, however this received’t have an effect on your account or how you utilize your card in any method. Please maintain utilizing the Barclaycard app to handle your account.”
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Prospects will now be required to make use of the app (Picture: Getty)
The announcement has sparked frustration amongst prospects who say the shift towards app-based banking excludes those that desire, or depend upon, desktop entry. One person wrote on Reddit: “They’re closing banks, and now they’re closing web sites. Not everybody makes use of apps.”
Others raised issues about accessibility and the rising reliance on smartphones for on a regular basis banking, significantly for older customers or these much less assured with cellular know-how.
The backlash comes in opposition to the backdrop of widespread financial institution department closures throughout the UK, with many purchasers already feeling they’ve fewer choices for managing their funds in individual.
Barclays defended the choice, saying it displays altering buyer behaviour, with extra folks selecting to financial institution by way of apps.
A spokesperson stated: “Following a overview, we shall be simplifying issues for patrons by changing the devoted Barclaycard web site with account servicing through Barclays on-line banking.”
The financial institution added that the change shall be launched regularly and that prospects is not going to lose entry to on-line companies totally, as they may finally be capable to handle their accounts by way of the principle Barclays web site.
Regardless of the criticism, Barclays stated prospects will nonetheless be capable to apply for brand new playing cards and handle present accounts by way of its app, phone banking, or in branches.
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