Annoyed customers have reported points because the agency works to resolve the issues.
Virgin Media down (Picture: Getty)
Virgin Media is reportedly down for lots of of customers as prospects report issues with the TV service. Monitoring service Downdetector exhibits the variety of reported points with the service spiking at round 10.42am on Thursday. One other related website, GeoBlackout, recorded 233 complaints as of 11.24am.
Annoyed prospects have taken to social media to voice their annoyance on the issues, with one individual reportedly having points with their TV. An X person by the title of Mr Nash mentioned he tried to verify the service in his space however was unable to, attaching an image of his TV display that exhibits the image breaking apart. A Virgin Media spokesperson mentioned: “We’re conscious that some prospects are at the moment experiencing pixelation points with their tv companies and we apologise for any inconvenience brought about. Our groups are working as a precedence to establish the fault and restore companies to regular as quickly as doable.”
3 days in the past15:26 Antonio Scancariello
Message from Virgin Media
Here’s a message shared by Virgin Media earlier this afternoon when the variety of points reported peaked.
We apologise to prospects who’re experiencing points with their TV companies in the meanwhile. Our groups are working as a precedence to establish the fault and can restore companies to regular as quickly as doable.
u2014 Virgin Media u2764ufe0f (@virginmedia) Might 14, 2026
3 days in the past15:16 Antonio Scancariello
Studies peaked earlier and reached 4,245
However the variety of studies peaked at 4,245 at round 1.49pm on the Downdetector web site.
3 days in the past15:14 Antonio Scancariello
Reported points nonetheless dropping
The variety of reported points was 699 simply earlier than 3pm, Downdetector mentioned.
3 days in the past14:39 Rebecca Robinson
Reported points dropping
The variety of points reported with Virgin Media is dropping after peaking with over 4,000.
Hundreds of points have been reported. (Picture: Downdetector)
You possibly can file a criticism to Virgin Media by utilizing the next:
Phone: 150 (Free from VM strains) or 0345 454 1111 (Nationwide charge).
On-line Kind: Submit a criticism through the Virgin Media Complaints Code of Follow.
Postal Criticism: Write to: Virgin Media, Sunderland, SR43 4AA.
WhatsApp: 0780 3089 684 (Log in to your on-line account through cellular to search out the hyperlink).
Textual content Message: 0753 305 1809 (Embrace account particulars).
3 days in the past13:55 Rebecca Robinson
Almost 4,000 points reported
Downdetector is displaying the variety of points reported with Virgin Media peaked at 11.52am, with 3,929.
3 days in the past13:22 Rebecca Robinson
What causes pixelation points?
TV pixelation is a digital difficulty the place the image breaks into blocks, freezes, or distorts as a result of the tv is lacking knowledge.
That is nearly at all times attributable to a weak or interrupted sign, not a damaged display, the place digital knowledge is corrupted or misplaced earlier than reaching the TV.
Virgin Media has confirmed it is going through a difficulty with pixelation throughout tv companies, and is working to repair it.
A spokesperson mentioned: “We’re conscious that some prospects are at the moment experiencing pixelation points with their tv companies and we apologise for any inconvenience brought about.
“Our groups are working as a precedence to establish the fault and restore companies to regular as quickly as doable.”
3 days in the past12:32 Rebecca Robinson
80% of points TV-related
In keeping with Downdetector, roughly 80% of the three,686 points with Virgin Media are TV-related, 16% are broadband internet-related, and three% are Wi-Fi-related.
3 days in the past12:27 Rebecca Robinson
Prospects getting error message
Virgin Media prospects have mentioned they’re confronted with an error message after they attempt to verify the service of their space.
It reads: “Sorry, we could not discover your account. Both return to verify your particulars and take a look at once more, or proceed by signing into your My Virgin Media account as an alternative.”
System replace on my @virginmedia field in the present day and now some channels don’t work correctly.
But I can not verify service standing cos my account can’t be discovered?
Yeah nice. pic.twitter.com/NPPNKIKrB5
u2014 Sy (@5IMON_) Might 14, 2026
3 days in the past12:05 Rebecca Robinson
‘My TV appears like a 90s rave’
Some customers are seeing the humorous aspect of the state of affairs, with one lady saying her TV “appears and seems like a 90s rave”.
@virginmedia whatu2019s occurring? Your virgin media television appears and seems like a 90u2019s rave! Virgin media down pic.twitter.com/9uAkjGtj5c
u2014 Willow ud83euddd9ud83cudffcu200du2640ufe0fud83dudd2eud83eude84 (@Kazza6900) Might 14, 2026
3 days in the past11:55 Rebecca Robinson
Landline and web points
In keeping with one other monitoring website, GeoBlackout, customers have additionally reported points with Virgin Media’s landline and cellular web companies, although the overwhelming majority of complaints regard TV streaming.
Customers have reported web points. (Picture: GeoBlackout) 3 days in the past11:48 Rebecca Robinson
Points with Virgin Media over 24 hours
The graph under exhibits the variety of points reported with Virgin Media’s companies on Downdetector within the final 24 hours, with a transparent spike showing round an hour in the past.
The variety of reported points has spikes. (Picture: Downdetector)
A Virgin Media spokesperson mentioned: “We’re conscious that some prospects are at the moment experiencing pixelation points with their tv companies and we apologise for any inconvenience brought about. Our groups are working as a precedence to establish the fault and restore companies to regular as quickly as doable.”
3 days in the past11:39 Rebecca Robinson
Over 3,000 points reported
The Downdetector web site exhibits 3,441 points with Virgin Media have been reported as of 11.06am.
3 days in the past11:35 Rebecca Robinson
Fully pixelated TVs
Virgin Media prospects have been sharing photographs of the difficulty on social media, capturing TV screens solely lined in vibrant pixels, leaving them unwatchable.
@virginmedia offering their common stellar service #thismorning pic.twitter.com/VQYBJDEbjE
u2014 claire 80’s williams (@swanseasucks) Might 14, 2026
Virgin Media’s social media tech help has been replying to customers on X who’ve reported points with the broadband supplier.
They are saying they’re conscious of the difficulty and dealing to resolve it.
Hello Richard, I am afraid so. We’re conscious of the difficulty and our engineers are investigating.
u2014 Virgin Media u2764ufe0f (@virginmedia) Might 14, 2026
3 days in the past11:31 Rebecca Robinson
Image breaking apart on TV
A annoyed Virgin Media buyer shared an image of his TV display, which exhibits the image breaking apart. He mentioned he was unable to verify the service on his space, which prospects are usually capable of do on-line.
pic.twitter.com/SSiO3GF4Mi
u2014 Mr Nash (@Nasher6328) Might 14, 2026
3 days in the past11:29 Rebecca Robinson
Good morning
Good morning and welcome to our protection of the problems with Virgin Media. Observe alongside for all the most recent updates.
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