Extra workers have been introduced in to assist ease the problem, British Airways stated.
Items of bags have been caught in Terminal 5 when the luggage declare system went down (Picture: MYLONDON)
A system fault at Heathrow Airport has left vacationers with out their baggage. Chaos erupted when a dealing with fault at Heathrow’s Terminal 5 left on Friday tons of of British Airways baggage undelivered, with dozens of flights departing with out passengers’ checked baggage.
Attributable to a system fault, piles upon piles of unclaimed suitcases have been left within the drop-off and pick-up areas at Britain’s largest worldwide airport. Annoyed passengers claimed on social media that they have been left ready for hours for his or her baggage to reach. One X consumer requested Heathrow Airport on the platform when British Airways “T5 passengers can anticipate their baggage to be delivered”.
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@British_Airways Complete chaos at Time period 5 Heathrow. No workers accessible to advise, baggage system failure – 5 hours ready with no baggage or updates. Gave up went house. Lack of comms irritating – passengers deserve clear data on timings. #Heathrow #BritishAirways #CustomerService pic.twitter.com/84hOVmG0jk
— Sally (@sally_lines) Could 16, 2026
A spokesperson for the airport replied apologising for “any disruption this will have triggered and are supporting the airline to make sure any missed baggage are resent promptly”.
“Please keep up-to-date along with your airline for additional updates”, the spokesperson added.
One disgruntled passenger posted a video displaying rows of suitcases filling the luggage reclaim space, ready to be collected.
The consumer wrote: “Absolute joke at Heathrow airport, flight landed at 10:35 was delayed from getting off the airplane for half-hour.
“To then arrive at baggage reclaim waited 3 hours and two belt adjustments to be then advised all of the workers have gone house and you’ll’t get your baggage.”
@HeathrowAirport Epic fail right this moment. That is yesterday’s baggage ready to go. It’s not safe, anybody may take it. It’s carnage and it’s disgraceful. No information- only a shrugging of shoulders. #brokenbritain pic.twitter.com/XReUv0VKNs
— Lynn Hill (@lynnhill18) Could 16, 2026
“Epic fail right this moment. That is yesterday’s baggage ready to go. It’s not safe, anybody may take it. It’s carnage and it’s disgraceful. No information- only a shrugging of shoulders”, added one other buyer.
A 3rd passenger wrote: “No workers accessible to advise, baggage system failure – 5 hours ready with no baggage or updates. Gave up and went house. Lack of communication irritating – passengers deserve clear data on timings.”
In a press release Heathrow airport confirmed to the Categorical that the luggage system is now up and operating.
A Heathrow spokesperson stated: “Attributable to a technical fault yesterday, some baggage didn’t depart Terminal 5 as deliberate and we apologise for any disruption this will have triggered.
“The difficulty has been mounted and passengers are checking in as regular right this moment. We’ll proceed to assist British Airways to make sure any missed baggage are resent as shortly as doable.”
British Airways additionally stated the system was up and operating on Saturday afternoon, however clients may nonetheless see an ongoing affect.
A spokesperson for the airline advised MyLondon: “While this situation is solely out of our management, we’re sorry to our clients for any inconvenience triggered.”
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